FAQs

Chrissie Ganjou, founder of Central London Apartments Ltd, has been managing serviced apartments in the West End and Bloomsbury for over 30 years. Her experience has shaped The Collection into a portfolio of the best high-end accommodation that the capital has to offer, ensuring you an exceptional stay. Booking via us is quick and easy and we never ask you for a fee.

For more information about the benefits of booking a serviced apartment via us, why not click here to read our ‘Top Five Reasons to Use The Collection’ blog post?

Your booking will be dealt with by our building contacts as quickly as possible however response times may vary depending on the property. If you have not received a response within two working days, we will automatically follow up with the building and keep you updated about the status of your booking.

You can access our enquiry form by clicking ‘enquire’ at the bottom of the apartment’s listing page or going to our ‘contact’ page. Enter your details, press send and sit back while we pass this onto the building.

If you need to amend the details of your booking, please contact the building as soon as possible.

All apartments have a cancellation policy which can be found on the apartment listing page. To cancel a reservation, please contact the building as soon as possible.